Legally Binding Refund Policy

1. Definitions

For purposes of this Refund Policy:

• “Company” means The TEFL Support Lady (including its owners, team members, agents, contractors, and partners).
• “Client” means the purchaser of any service/package offered by the Company.
• “Start Date” means the date the Client's placement process officially begins, being the earliest of:
  1. the date the onboarding form is submitted,
  2. the date the first required documents are received,
  3. the date the first mentoring/training session begins, or
  4. the date the Company starts liaising with schools/clients on the Client's behalf.
• “Services Rendered” includes (without limitation): onboarding, document review and corrections, CV/profile creation, demo video guidance, interview preparation, training/mentorship sessions, compilation/submission of applications, school/client liaison, follow-ups, placement matching, and any admin work done for the Client.
• “Placed / Placement” means the Client has received and accepted a confirmed teaching opportunity, assignment, or contract (including trial periods), whether arranged directly or indirectly through the Company, and/or where the Company introduced, matched, submitted, or liaised with the school/client.

2. General Rule: No Refunds After Work Begins

Because the Company performs time-based, labour-intensive, and partially irreversible services from the Start Date, all fees are non-refundable once the Start Date occurs, except as set out in Clause 4 (Limited Placement Refund).

3. No Refunds for Third-Party Decisions or Delays

The Client understands and agrees that schools/clients are independent third parties and may decline, delay, change requirements, or withdraw opportunities. The Company is not responsible for third-party decisions, response times, hiring freezes, seasonality, time zones, visa rules, platform policy changes, or market conditions. These do not constitute grounds for a refund, except as expressly stated in Clause 4.

4. Limited Placement Refund (50% Maximum, Strict Conditions)

A maximum refund of 50% of the total amount paid may be considered only if the Client is not placed by the end of the second month following the Start Date, subject to all conditions below.

5. Absolute Non-Refundable Items

The following are non-refundable in all cases (even if Clause 4 applies, unless the Company chooses otherwise in writing):

• any completed mentorship/training hours,
• completed CV/profile writing and document work,
• completed introduction video editing/compilation services,
• any third-party costs paid on the Client's behalf,
• any custom work already delivered to the Client.

6. Chargebacks and Disputed Payments

If the Client initiates a chargeback or payment dispute after the Start Date, the Client will be deemed in breach of this Policy. The Company reserves the right to:

• suspend services immediately,
• submit evidence of services rendered to the payment provider,
• recover fees, admin time, and dispute costs where legally permitted.

7. No Guarantee Beyond This Policy

Unless the Company explicitly provides a written guarantee for a specific package, the Client understands the Company provides a professional service and support process, not a guaranteed hiring outcome. Any limited refund described here is the Client's sole and exclusive remedy for non-placement.

8. Acceptance

By purchasing, paying, or continuing with any service after receiving these Terms, the Client confirms they have read, understood, and agreed to this Refund Policy, and that it forms part of the binding Terms & Conditions between the Client and the Company.