Terms and Conditions

9.1 Definitions

• “Company” — The TEFL Support Lady (including its owners, team members, agents, contractors, and partners).
• “Client” — the purchaser of any service/package offered by the Company.
• “Start Date” — the date the Client's placement process officially begins, being the earliest of: (a) the date the onboarding form is submitted, (b) the date the first required documents are received, (c) the date the first mentoring/training session begins, or (d) the date the Company starts liaising with schools/clients on the Client's behalf.
• “Services Rendered” — onboarding, document review, CV/profile creation, demo video guidance, interview preparation, training/mentorship sessions, application submission, school/client liaison, follow-ups, placement matching, and admin work done for the Client.
• “Placed / Placement” — the Client has received and accepted a confirmed teaching opportunity, assignment, or contract (including trial periods), whether arranged directly or indirectly through the Company.

9.2 General Rule: No Refunds After Work Begins

All fees are non-refundable once the Start Date occurs, as the Company performs time-based, labour-intensive, and partially irreversible services from the Start Date. The sole exception is the Limited Placement Refund in Clause 9.4.

9.3 No Refunds for Third-Party Decisions or Delays

Schools/clients are independent third parties. The Company is not responsible for third-party decisions, response times, hiring freezes, seasonality, time zones, visa rules, platform policy changes, or market conditions. These do not constitute grounds for a refund.

9.4 Limited Placement Refund (50% Maximum, Strict Conditions)

A maximum refund of 50% of the total amount paid may be considered only if the Client is not placed by 23:59 (South Africa time) on the last calendar day of the second month following the Start Date, subject to:

• Client Compliance: All required documents submitted on time, edits completed within 48 hours, scheduled calls attended, video/quality guidance followed, messages responded to within 72 hours, opportunities applied for, and professional conduct maintained.
• Quality/Eligibility Disqualifiers: No refund where non-placement is attributable to insufficient English proficiency, refusal to complete improvements, misrepresentation, unrealistic restrictions, unreliable tech setup, or prior platform bans/violations.
• Request Deadline: Written refund request must be submitted within 7 calendar days after the end of the second month. Late requests are invalid.
• Payment: Approved refunds are paid to the original payer via the original payment method. Bank charges, transfer fees, and gateway fees may be deducted.

9.5 Absolute Non-Refundable Items

• Completed mentorship/training hours
• Completed CV/profile writing and document work
• Completed introduction video editing/compilation services
• Third-party costs paid on the Client's behalf
• Custom work already delivered to the Client

9.6 Chargebacks and Disputed Payments

If the Client initiates a chargeback or payment dispute after the Start Date, the Client will be deemed in breach. The Company may suspend services, submit evidence to the payment provider, and recover fees, admin time, and dispute costs where legally permitted.

9.7 No Guarantee Beyond This Policy

Unless the Company explicitly provides a written guarantee for a specific package, the Company provides a professional service and support process, not a guaranteed hiring outcome. The limited refund described here is the Client's sole and exclusive remedy for non-placement.